Return & Refund Policy

Returns

Please understand that only unopened items in their original package can be returned because the products are medical products essential to human health and well-beings.

We are willing to accommodate returns and exchanges within 14 days (weekends included) on all full sets, if you’re not satisfied.

Please keep the item(s) you want to return or exchange in the original condition. Most returns can be processed within 2-7 business days after we receive your package. Please consult the customer service by opening a dispute, indicating the order number, item(s) you want to return and the reason.

Refunds (if applicable)

TWO CHOICES FOR A REFUND :

a. Riverbend Shop Credit Refund – $0 restocking fee for choosing credit refund for your return. Credit can be used together with any coupon code on a future order. 

b. Monetary Refund – 25% restocking Fee. Refunds will be applied to the original method of payment used to purchase the item(s) up to 10 business days.

Cancellation

a. There is no cancellation fee on orders placed within 24 hours.

b. Any cancellation for orders placed on our website over 24 hours will incur a 25% handling fee. Or returns will incur a 25% restocking fee.

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